Experience: 3 - 8 years
Location: Pune
Mandatory Skills:
* Microsoft Dynamics 365 (D365) – Mandatory
* Application Support (L1/L2)
* SQL & Relational Databases
* Troubleshooting & Debugging
* UAT (User Acceptance Testing)
* Application Monitoring
* ServiceNow / Jira
* CRM / ERP Support
* Azure / AWS / Power BI (Preferred)
Salary: ₹8–15 LPA
About the Role:
The Compressor Technique Service (CTS) division is implementing a global CRM transformation program called Stellar, aimed at modernizing and simplifying the IT landscape. The program is built on Microsoft Dynamics 365, with the developed solution known as Wings.
As an Application Support Engineer, you will be responsible for providing application support, resolving technical issues, monitoring system performance, and ensuring the smooth operation of critical business applications. You will work closely with the Application Support & Maintenance team and the Stellar project team.
Key Responsibilities:
Application Support
• Provide Level 1 and Level 2 application support in accordance with SLA guidelines.
• Troubleshoot application issues, data-related problems, and user-reported incidents in Microsoft Dynamics 365.
• Coordinate with internal teams and external vendors to resolve complex issues.
• Validate and test fixes before production deployments.
• Support User Acceptance Testing (UAT) and assist with debugging and log analysis.
Monitoring & Maintenance
• Monitor application performance, logs, and alerts to identify and troubleshoot issues.
• Perform routine maintenance activities, including health checks, data updates, and job monitoring.
• Support application deployments, patches, and configuration changes.
• Manage user access and role-based security.
Documentation & Knowledge Management
• Create and maintain technical documentation, FAQs, troubleshooting guides, and knowledge base articles.
• Record incidents, resolutions, and lessons learned in ticketing systems such as ServiceNow or Jira.
• Contribute to continuous improvement by documenting recurring issues and solutions.
Collaboration & Communication
• Work closely with the Application Support Team Lead, project teams, and business users.
• Participate in incident reviews, root cause analysis, and process improvement initiatives.
• Communicate effectively with end users to understand issues and recommend improvements.
• Provide user guidance and quick training sessions for recurring issues.
Required Qualifications
• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum 2 years of experience in Application Support or IT Helpdesk roles.
• Basic knowledge of SQL, relational databases, web technologies, and application logs.
• Strong analytical and troubleshooting skills.
• Excellent verbal and written communication skills in English. Preferred Skills
• Experience supporting CRM, ERP, or custom business applications.
• Familiarity with ServiceNow, Jira, or similar ticketing tools.
• Exposure to Azure, AWS, or Power BI is an added advantage. Desired Attributes
• Dynamic and self-motivated.
• Strong team player.
• Customer-focused with a results-driven mindset.
• Excellent communication, problem-solving, and analytical skills. "